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I love this product & plan on getting another one soon. It's a little larger than I thought it would be and it's a little bit of a pain to get it to the sink to clean without spilling the water. But that could just be my own clumsiness! I was apprehensive about letting it run 24 hrs a day but that seems to be fine. For me personally...I would prefer & could use one about 1/2 to 1/3 bowl size smaller. I can't really tell if my two adult cats are drinking more or not because I've never actually seen them drink from it but I'm guessing they are using it from how much water I add to it during the week unless it's from evaporation. I don't really know. Either way...I do want another one to keep in my bedroom for them to use during the night.
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The product is really easy to take apart/put together. It is not that good looking. Cats like it alright. You have to keep the water pretty high or the fountain becomes loud. You have to clean really well weekly or it gets incredibly slimy.
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I have 4 cats and 2 little dogs inside the house and I was looking for something that I didn't need to clean it and fill with water as ofter, like I did, twice a day, with the bowls. My pets loved the drinkwell fountain, it's cleaner and better for them. I found that it easier to clean and maintain.
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I purchased the standard DrinkWell (not the Platinum) and set it up a couple of months ago. I have two cats. Neither cat went near it for a couple of days, although I had the water flow turned to its lowest (which reduces the noise). But then one of them ventured over, and now she loves it. This is great because I had a lot of trouble getting her to drink enough water, which led to gross health problems I won't describe here -- but cost me $1200 in vet bills! The other cat (who has always been abnormally timid) is comfortable with being around it, but I still haven't seen him actually drink from it. I'm pleased with the product except for one complaint: it is REALLY REALLY HARD to get the freaking pump out to clean the machine (which must be done at least weekly). Every time, I have to really wrestle and pull and pry to get the thing out -- it's just a matter of time before I break the fountain, trying to get the pump out. I don't know if the Platinum version is easier to clean, haven't seen the insides of one yet. Other than that, I'm glad to have it, and when/if I break it, I'll purchase another one. Sure beats paying $1200 to the vet!
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I bought this with a PetSmart gift certificate that I won with a picture of my cat. I figured I'd get him something as a "royalty" payment. :-) Both of my cats LOVE this fountain. They never really drank from faucets although the younger one would (and actually still does) occasionally drink from the toilet but they really seem to love the moving water from this fountain.
My older boy had an episode of FUS several years back and drinking lots of water is one of the critical requirements to keep it from recurring. I would guess he drinks almost twice as much as he used to with a standard bowl. It seems like every time I turn around he's taking a couple of sips.
As for noise, the only time I hear mine is when it runs low on water. It would sometimes wake me up at night as the kitchen is adjacent to the bedroom. I solved that by recently adding the extra capacity reservoir. I fill that up with ice cubes about once every 3 days and that is good enough for my 2 cats.
I don't clean it as often as I should (maybe once a month) but I have not had any major issues. Of course both of my boys are shorthaired and fastidious groomers. Older cats who do not groom themselves as well anymore or long-haired cats I could see having more of a problem with hair clogging the intake. But if that hair is going in the fountain it would also be going in their regular water bowl so maybe it's a good thing that the noise reminds you to do some maintenance for your cats' health.
As for quality of the product, overall I would say very good. As others have mentioned, there are lots of annoying nooks and crannies to clean but the fountain is made of heavy plastic. I've had mine for over a year, running constantly, and it's still going strong. If it does break I will definitely be buying another!
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