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Rating:  -
Ironically I ordered this product from a different website and had it shipped to the store (their free shipping option). When I went to pick it up, it was the wrong one. I was looking for a 24" cat carrier, and the "crate" the guy pulled from the box looked like a tent for a Greyhound!!! The tag said E2-24, so I think the problem is the manufacturer, not Amazon. I would NOT order this product from anyone. If you want it, you better see it in the store, or call the company. I gave up and got a different one....
Rating: -
I have the Model Port-a-crate E24 for the house. I wanted a smaller one for the car. Like the others, I also ordered the Model Port-a-crate E20 by Firstrax and received instead the Port-a-crate e by Petnation. I have contacted Amazon and they are sending a new one. I will let you know if they send the right one this time. This is the first time I have had an issue with Amazon.
Update: Amazon sent the wrong item again. Don't order this from Amazon unless you want to return it twice.
Rating: -
I ordered the Firstrax Port-A-Crate E-24 for $[...] in June, expecting to receive the one pictured and described in the ad. After waiting several days I received one that was not at all the one ordered altho it said it was Model E-24. This one did not have the carrying handle or even all of the screening for air. I sent it back and just the other day RECEIVED THE SAME WRONG STYLE. Needless to say I'm returning it for a refund. This left such a bad taste in my mouth that I probably will not order from amazon.com in future. Potential buyers,BEWARE!
Rating: -
I ordered the Port-A-Crate Model E-24 for $29.95 with free shipping from Amazon in May. The carrier I received was not the one I ordered although it had a tag on it that said it was Model E-24. It did not have a carrying handle which the picture on the website indicated it did. I called and was treated very respectfully and assured a replacement would go out that day with fast shipping. I took the first carrier back to the post office. Yesterday, the replacement arrived AND IT WAS THE WRONG ONE AGAIN! This time when I called, the person on the phone said my account would be credited with a refund as soon as both items arrived. No further discussion or effort to clear up the mistake. Be wary of purchasing this item.
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